Front Line Service Providers:
Rick and Alex are our top performers who continue to exceed the customer’s expectations and understand the value of providing superior support. Rick’s and Alex’s contribution to success was on show once again when they jumped at the chance to partner up with our service teams to provide Desktop Deposit training to our NSG team members and new hires. The training Alex and Rick had improved our NSG’s partner knowledge base and built their confidence.
· Leo S. Mondragon, Team Lead from Client Services said: “The CSOs that I talked to were extremely happy with the training and the extra information they were able to get from Rick and Alex. It not only helps our CSOs be knowledgeable about DTD but it can also help minimize the amount of people that we loop in tech for and/or that we ask to call back when tech is in (after hours). Many of the CSOs expressed how grateful they were for having a few more tools under their belt to try to help our customer with the technical difficulties that they may be incurring.
· Angela Schmitz, Learning and Development Consultant, AVP said “They said it was really great, and very helpful for them to get some hands on experience. They were given a cheat sheet which will come in handy for them. They really appreciated being walked through the scanner installation document again to tie it all together.”
The value Rick and Alex both bring is immeasurable and the following feedbacks are indications:
Rick's focus on quality was evident when our customer, Ullada from the Department of Technology and Security took the time to speak with me to provide feedback on his support with her Desktop Deposit scanner issue.
· Ullanda said this “Rick was AWESOME!!! He definitely deserves a raise and promotion! Very kind, patient and knowledgeable!!! If I ever have to call you guys for support again, I would love to have Rick helping me troubleshoot my technical issues. Kudos to Rick!! An awesome asset to your company. Thanks again Rick!”
Alex's team warrior personality garnered him some accolades from his fellow team members:.
· Cynthia Koxvold said: “Absolutely amazing job with helping us with the City of Savannah avoid fraud. I never thought that testing a false pin would help us discover the validity of the log in. Your approach and candor with the customer was absolutely perfection. We couldn't have safely discovered this fraud without you! This definitely helps keep our reputation with Wells Fargo a positive one!”
· Randy Terry said: “Alexander, I have had the privilege to work with you on several occasions to assist a Wealth Management client in the SE Region. Along with the your great understanding of treasury services, the way in which you approached the client and made yourself available was so much appreciated. I know the client feels she is in good hands in having you to assist her with technical questions. Thank you for the partnership and leading the client experience.”